Ningbo Xinsheng Industry Enterprise
Enterprise Quality Integrity Report in 2021
catalogue
Part I Preface 3
Part II Report Text 6
Chapter I Quality Concept 6
Chapter II Quality Management 7
Chapter III Quality Integrity Management 11
Chapter IV Fundamentals of Quality Management17
Chapter V Product Quality Responsibility 19
Chapter VI Product Quality Commitment 20
Part III Conclusion 23
第一部分 preface
1.1 Preparation description
The quality integrity report issued by the Company is prepared in accordance with relevant national quality laws and regulations, rules and relevant industrial quality standards and specifications. The quality integrity and quality management of the company in the report is a true reflection of the company's current situation. The company is responsible for the objectivity of the report content and the authenticity of relevant statements and conclusions. The relevant information is described as follows:
（1）Report scope: Ningbo Xinsheng Industry Enterprise
（2）Reporting time: from January 2021 to December 2021. If some data exceed the above time, the actual situation shall prevail
(3) Report release cycle: one year
(4) Access to the report: through the company's website http://www.xinsenth.com/
1.2 General Manager Speech
Ningbo Xinsheng Industry Enterprise., founded in 2003, is a comprehensive production and trade enterprise integrating design, manufacturing, trade and logistics. The company is located in Shangling Village, Dongqiao Town, Haishu District, Ningbo City, with convenient transportation. The company has a building area of more than 20000 square meters and a total assets of nearly 100 million yuan. The business scope of the enterprise includes plastic chairs, leisure furniture and plastic accessories. Set product design and development, mold development and manufacturing, product manufacturing. The products are mainly sold to more than 20 countries in Europe, Japan, the Middle East and Southeast Asia. The company is a large-scale enterprise. The main production equipment and facilities, production technology and process are in a leading position in the same industry in Zhejiang Province, with more than 100 employees. With our strong R&D capability and senior design team, we can penetrate into digital models from design, samples to mass production, and fully apply 3D at all stages. At the same time, he has accumulated rich experience in IMD and multi material injection molding technology.
In order to further expand the market and implement the scientific and technological innovation strategy, the company will closely rely on technological progress and product innovation, constantly strengthen internal management, keep pace with the times, fully implement the ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 management systems, and earnestly implement the quality policy of "taking customer requirements as the starting point and customer satisfaction as the end point". The company advocates the values of "scientific innovation, strict management, people-oriented and service first", implements the employment policy of "respect, care, play and development", comprehensively implements the talent strategy in the employment mechanism, creates space for personnel at all levels to display their talents according to their needs, and gives full play to the enthusiasm, initiative and creativity of personnel at all levels. At the same time, actively promote advanced management concepts and ideas, establish and improve the enterprise organizational structure, enterprise rules and regulations management system, constraint and incentive mechanism, and talent education and training and development mechanism, fully adapt to the requirements of the development of the market economy system, constantly improve the ability of enterprises to resist market risks, so that enterprises can develop in a healthy and benign direction, and gradually achieve the diversified development goal of product structure, It has laid a solid foundation for the international market of enterprises.
Looking forward to the future, our company will, as always, adhere to the corporate culture core of "based on manufacturing, breakthrough and innovation", fully integrate into the world economic arena, enter the international market, warmly welcome customers from all over the world, provide customers with first-class products and services, and create a better future with customers.
September 2022
1.3 Company Profile
Ningbo Xinsheng Industry and Trade Industrial Co., Ltd. is a comprehensive production and trade enterprise integrating design, manufacturing, trade and logistics. The company is located in Shangling Village, Dongqiao Town, Haishu District, Ningbo City, with convenient transportation.
The company was established in 2003. The business scope of the enterprise includes plastic chairs, leisure furniture and plastic accessories. Set product design and development, mold development and manufacturing, product manufacturing. The main product categories involved include: IMD mold, two-color mold, precision mold, multi material co injection molding products, IMD products, plastic mechanical parts products, hardware products, forging parts, etc. With our strong R&D capability and senior design team, we can penetrate into digital models from design, samples to mass production, and fully apply 3D at all stages. At the same time, he has accumulated rich experience in IMD and multi material injection molding technology.
The company has strong R&D strength. The professional design team, using digital tools such as Computer Aided Design (CAD) and Computer Aided Manufacturing (CAE), has realized product design proofing, analysis and calculation, process planning and process equipment design under the digital product model, and conducted in-depth research and practice in various fields involved in the enterprise. We have rich experience in the design and development of plastic products, the development of new processes (IMD, two-color rubber coating, etc.), mold research and development, the design and production of castings, and the manufacturing of hardware products.
The company pays attention to the research and application of high-tech, attaches importance to product quality, and has been recognized by the industry with its integrity, strength and product quality. The company has its own brand. The company attaches great importance to intellectual property rights. At the beginning of its establishment, it applied to the Industrial and Commercial Bureau for authorization, focusing on brand development and development.
Based on modern enterprise management, the company adheres to system innovation and product structure optimization. The company strictly implements the quality, environment, occupational health and safety management system, strives for high product quality and satisfactory after-sales service, and creates excellence with customers. Continuously promote the talent strategy, cultivate the enterprise culture and core competitiveness with its own characteristics, and build the enterprise into a more competitive company.
第二部分 Text of the report
Chapter I Quality Concept
1.1 Cultural core
Based on manufacturing, breakthrough and innovation.
1.2 Corporate Vision
Every day, we are committed to creating a better life.
1.3 Corporate mission
Continuously provide customers with high-quality and innovative products.
1.4 Corporate Values
Scientific innovation, strict management, people-oriented, service first.
1.5 Development strategy
Seek innovation and change, continue to grow, achieve customers, and establish a brand.
1.6 Quality policy
Take customer requirements as the starting point and customer satisfaction as the end point.
Chapter II Quality Management
2.1 Quality management organization
2.1.1 Management Organization Chart
The company's quality management is personally led by the top leader, who appoints the management representative to be fully responsible for the company's product quality work, and organizes the formulation of the company's quality development strategy, quality objectives, annual quality work plan and quality assurance measures. The quality responsibilities of personnel at all levels have been formulated, the annual management review has been organized, and quality improvement, quality tackling and other activities have been implemented. The Operation Center is the main department responsible for the quality management of the company, and implements the "one vote veto system" for quality and safety to ensure that the factory pass rate is 100%.
2.1.2 Management representative
a) Establish, implement and maintain the quality, environment, occupational health and safety management system according to the standard requirements.
b) Ensure that the process outputs the desired results.
c) Organize internal audit and appoint audit team leader.
d) Report the operation performance and improvement opportunities of the quality, environment, occupational health and safety management system to the general manager, and provide basis for management review and improvement.
e) Ensure to promote customer focus throughout the company and improve the awareness of meeting customer requirements.
f) When planning and implementing changes to the quality management system, keep the integrity of the quality, environment, occupational health and safety management system.
g) On behalf of the company, contact with the outside on matters related to the quality, environment, occupational health and safety management system.
h) Organize and lead the identification and evaluation of environmental factors, and approve the list and control plan of important environmental factors.
i) Organize, lead and review hazard identification and evaluation.
j) Be responsible for the approval of the applicability of the Company's laws and regulations, and the compliance evaluation and approval.
2.1.3 Departments and personnel
In order to effectively implement the management system, the company has determined the organizational structure of the company, specified the responsibilities, authorities and interrelationships of personnel at all levels and posts, and carried out necessary communication to employees at all levels within the company. At the same time, the company has developed a Job Description to determine the responsibilities and authorities of the company's main posts.
2.2 Quality management system
1. The company has formed a complete Xinsheng quality management standard system based on the ISO9001 quality management system standard requirements, combined with the excellent performance model and the relevant requirements of customers. Through internal audit, external audit and management review, we will promote the continuous improvement of the quality management system and continuously improve its effectiveness. To this end, the following requirements shall be met:
a) Determine the processes required by the quality management system and their application in the whole organization, and control them accordingly according to their impact on product quality and complexity;
b) Determine the internal connection, order and interaction between processes;
c) Determine the required criteria and methods to ensure the effective operation and control of these processes;
d) Ensure that necessary resources and information can be obtained to support the operation and monitoring of these processes;
e) Monitor, measure (if applicable) and analyze these processes to understand the trend of process operation and the extent to which planning results are achieved, and take necessary measures for the process according to the analysis to achieve continuous improvement;
f) The company ensures to identify and control any external processing process that affects the product's compliance with requirements. The external processing process shall be controlled according to Article 8.4 of ISO9001:2015 standard.
The top management shall organize to determine the quality objectives and measurement methods at relevant functions and levels of the organization, and the company's quality objectives and measurement methods shall be included in the business plan. The quality objectives must be achievable, measurable and consistent with the quality policy.
Quality objectives include the content required to meet product requirements and implement customer expectations; At present, the company's quality objectives are:
a) The one-time acceptance rate of products shall be more than 95%;
b) Customer satisfaction rate is above 98%.
The actual target value of the above items shall be determined in the annual plan.
2、The company has run ISO9001:2015 quality management system, ISO14001:2015 environmental management system and ISO 45001:2018 occupational health and safety management system certification, and effectively introduced them to all posts to improve the comprehensive management level of all departments.
2.3 Quality safety risk management and control
Quality safety and risk monitoring. According to the requirements of relevant quality laws and regulations, relevant management systems such as Customer related Process Control Procedures, Production and Service Provision Control Procedures and product inspection specifications have been established to manage and control the key characteristics of product quality. By setting up quality control points to plan the personnel capacity, equipment, operation instructions, environment, etc. of the quality control points, the risks of the key characteristics and key characteristics of product quality are under control.
In terms of reliability verification test, the company's quality management strictly abides by national laws, regulations and standards, implements and passes the ISO 9001 quality management system certification, constantly improves the quality management process, and conducts professional technical training and improvement of the internal inspection team through skills competition, recommendation assessment and other procedures. At the same time, the quality inspectors are assigned to each process of the workshop, and the quality assessment is an important part of the performance assessment of the workshop and workshop staff. For external processing points, through strengthening production process control, supervision and technical guidance, the product quality qualification rate is guaranteed in an all-round way.
In terms of emergency management, in order to prevent the occurrence of emergencies and orderly response after the occurrence of emergencies, the company has established the Safety Committee and emergency response team, formulated the Emergency Preparedness and Response Control Procedures and corresponding emergency plans, and has corresponding emergency plans for fire, power failure and matters that may cause accidents. Fire drills and various disaster emergency drills are held regularly every year to ensure that after the occurrence of emergencies, Departments at all levels can effectively deal with the situation.
Chapter III Quality Integrity Management
The company's quality integrity runs through the whole process of product design, production and after-sales service. It has established relevant systems, strengthened staff's sense of quality responsibility and quality integrity education, and carried out quality commitment activities. A quality accident reporting system and a whole process traceability system have been established to ensure product quality and safety.
3.1 Quality integrity management throughout the product life cycle
3.1.1 Product design integrity management
The company standardizes design and development and respects intellectual property rights. Formulate new product development plan according to the company's overall strategic plan. In the design process, the internal and external environment of each process shall be fully considered, the input and output requirements of the process shall be carefully identified, the corresponding functional departments shall be established, the internal and external responsibilities and mutual cooperation of the departments shall be established, and the process results shall be set and controlled. In order to ensure that the key requirements are met, assessment indicators are set up for the relevant departments responsible for process management to assess personnel at all posts to ensure the long-term effectiveness of the process. The Company has fully considered the application and flexibility of new methods, technologies and knowledge in the design process, and has designed and controlled the time cycle, production efficiency and cost control in the process.
In terms of scientific and technological achievements, the company has obtained 13 national authorized patents, including 2 invention patents and 11 utility model patents.
3.1.2 Integrity management of raw materials or parts procurement
The company standardized the procurement system and improved the management system. According to the principles of cost-effectiveness, quality priority, progress cooperation, fair competition, "equal quality to price, equal price to service, and equal service to strength" in procurement management, relevant procedure documents such as Production and Service Provision Control Procedure, Procurement Control Procedure, Product Monitoring and Measurement Control Procedure, and Nonconforming Product Control Procedure have been formulated to standardize the procurement related work.
Implement supplier performance evaluation system and classify suppliers according to the importance and quality requirements of materials provided by suppliers. At the same time, the supplier's delivery, quality, service, process audit and other items will be assessed and scored monthly according to the supplier management system, and the assessment results will be linked to the supplier's matching proportion and payment for goods. According to the wishes of suppliers, strengthen the support of suppliers, provide assistance to suppliers through the guidance of stationed personnel, training of supplier quality management and inspection personnel, etc., improve the quality management level of suppliers, and ensure the continuous stability of the quality of incoming materials.
3.1.3 Integrity management in production process
The company carries out process design in combination with strategic objectives, improves the system efficiency and stability of the production line by introducing lean production, strengthening automation investment and information construction, and formulates Control Procedures for Production and Service Provision, Control Procedures for Product Monitoring and Measurement, Control Procedures for Nonconforming Products, Improvement Control Procedures and other procedure documents to conduct systematic control and standardize the production process, Control the relevant factors that affect the product quality, make the production process under control according to the determined procedures, and ensure that the product quality meets the requirements.
Through the introduction of ERP system, it effectively supports the process control, realizes the data information connection of the process, ensures the timeliness and accuracy of the data, and achieves the visual management of the data and the uniqueness and traceability of the data.
Personnel management: personnel shall receive pre job training before taking up their posts. Personnel in key posts can only take up their posts after passing the examination and obtaining operation certificates. Personnel changing posts shall be confirmed by the Production and Operation Center after passing the training. Workshop management personnel or quality manager shall regularly carry out quality improvement and other related training for employees, improve the quality awareness of operators, and require workshop workers to carry out production operations in strict accordance with regulations.
Equipment management: formulate and implement the equipment maintenance plan every year, carry out spot check on the equipment every day, and confirm the equipment involving safety performance as required every day to ensure the normal operation of the equipment.
Material management: material identification management shall be strictly carried out through system control, employee self inspection and patrol inspection. IQC locks, identifies and isolates unqualified materials. Without unbinding, the system cannot deliver locked materials.
Control method: follow the "three no" principle of "no receiving, no manufacturing, and no circulation of nonconforming products", and employees shall conduct self inspection and mutual inspection. Full time inspectors strictly implement the first article inspection, routing inspection and delivery inspection to ensure the quality of the terminal products. The workshop strictly implements the pre production meeting system. Before the product is launched, the workshop director or inspector shall organize relevant personnel in production, quality, engineering and other positions to clarify the product requirements and historical problems, make preparations in advance and specify the key points of process quality control, and organize relevant personnel to improve the quality problems found on the site that can be handled immediately; For quality problems found by long-term data statistics, weekly quality meetings or quality research teams shall be held to follow up until closed-loop rectification is completed.
Site and safety management: The company has established site management indicators and strictly followed 5S standards. Organize weekly factory tour and on-site management inspection, timely report the problems found and rectify within a time limit, and regularly conduct on-site management evaluation and reward activities. In terms of safety management, the company has formulated relevant safety management systems and emergency plans, implemented the three-level safety education system, provided safety knowledge and skills training for employees, and regularly organized emergency plan drills such as safety fire drills.
Management of measuring equipment: formulate and strictly implement the periodic verification plan of measuring equipment every year. For the equipment involved in safety performance testing, use the testing equipment (or good samples/bad samples) to conduct daily verification point inspection to ensure the effectiveness of the measuring equipment.
3.1.4 After sales quality integrity management
The company carries out after-sales service responsibilities according to customer needs.
1) Timely track the product quality, and the Foreign Trade Department conducts a customer satisfaction survey once a year. Open cooperation with industry partners to continuously create value for customers and the whole society.
2) When communicating with the marketing staff by telephone, ask about the company's product quality and timely feed back the situation to the Quality Control Department.
3) The foreign trade department should pay a regular return visit to customers to understand their evaluation of the company's product quality control, so as to further improve our work.
4) For each return visit to customers, a written report shall be written and filed, and professional technicians shall be sent to support and provide the best solution.
Based on the principle of honesty and trustworthiness, the company has established a long-term good strategic cooperation relationship with customers, and achieved common development in accordance with the principles of justice, fairness and mutual benefit. In terms of identification of customer needs, the company has tried its best to understand customer needs, and has established and implemented the Customer Related Process Control Procedure; Establish customer satisfaction indicators and lead the industry, enhancing customers' confidence in purchasing the company's products.
3.2 Quality culture construction
3.2.1 Employee education
The company regards employee learning and development as "investment", and regards the establishment of a learning organization and the creation of an atmosphere for all employees to learn as an important part of its long-term development strategy. With the expansion of the company's scale and the implementation of the global development strategy, the company has put employee training on the agenda. Short term training courses have not met the requirements of the company's development. The company urgently needs to train all employees in a planned and systematic way to improve their overall quality. At the same time, it also established cooperation with the consulting company and sent key personnel such as team leaders, engineering, quality, procurement and human resources to participate in the training.
The company identifies the training needs of each department, formulates employee training plans and annual plans, and carries out employee education and training, including quality awareness, quality knowledge, quality management system, professional knowledge and other training contents, according to the actual and market situation every year. The company formulates and issues the Annual Training Plan every year, and arranges the quality integrity education.
According to the company's education and training program, all employees were trained in terms of quality integrity and quality management awareness. The training was planned, arranged, inspected, assessed and summarized to ensure the training effect and quality.
3.2.2 Integrity and self-discipline
The company always regards the construction of enterprise quality and integrity as an important link while constantly improving its brand awareness. Establish advanced enterprise values and correct business philosophy, operate in accordance with the law, and consciously accept the supervision and management of relevant departments. Disclose information on the company's official website truthfully, accurately, timely and completely to ensure that all investors can obtain the information released by the company in a timely manner; At the same time, the company communicates with investors through investor interaction platform, investor hotline, interactive mailbox and other ways.
3.2.3 corporate culture
In order to make employees and interested parties understand the corporate culture such as organizational values, senior leaders communicate with employees, customers, suppliers, government and social organizations in an all-round and multi angle manner through a variety of ways and means (Table 3.2.3-1) to achieve evaluation, promote the enterprise and promote the continuous prosperity and development of corporate culture.
Table 3.2.3-1 Communication Mode of Corporate Culture
3.3 Create an environment of integrity and law-abiding
3.3.1 Abide by integrity
The company abides by business ethics and adheres to the principles of honest operation and fair competition. The values that the company has summarized and refined from years of business practice are "scientific innovation, strict management, people-oriented, and service first", which is the principle that the company continues to pursue. Senior leaders take the lead in learning the Company Law, the Product Quality Law, the Environmental Protection Law, the Labor Law and other laws and regulations to cultivate honesty, respect contracts, and keep promises with customers; It is a code of conduct for social integrity, public morality and public welfare. For domestic and foreign trade, the company never breaks the contract, nor has it ever had any dispute with customers because of price, quality, delivery date, collection and payment, which is trusted by domestic and foreign customers.
3.3.2 Compliance
The company's senior executives took the lead in earnestly studying the Company Law, the Contract Law, the Product Quality Law, the Work Safety Law and other relevant laws, carried out production and business activities within the scope of laws, regulations and systems stipulated by the state, complied with the articles of association, resolutions and systems of the enterprise, and insisted on legal operation, paying taxes according to law, and taking good faith as the foundation by signing confidentiality agreements, competition agreements, authorized agency job agreements and other ways, All activities shall comply with Chinese laws, decrees and relevant regulations.
The Company conscientiously implemented the Labor Law and other relevant national laws and regulations, signed labor contracts with all employees in accordance with the law, established a sound trade union organization, actively protected the rights and interests of employees, specified the salary, labor safety, social insurance and welfare, vocational training and other contents involving the interests of employees, and organized regular physical examination and health training, effectively safeguarding the legitimate rights and interests of employees. The company introduced the ISO 45001 occupational safety and health system certification. Through effective control of the company's production and management activities, the company carried out safety management for the whole staff and the whole process against the unsafe behavior of people, the unsafe state of things and the defects of enterprise management. It also actively organized a series of activities such as "5S" management and safety operation training. In addition, it actively carried out ventilation transformation and installation of waste gas treatment equipment in the production area, Continuously improve the living and working environment of employees.
Chapter IV Quality Management Basis
4.1 Standard management
The company pays attention to the construction of standardization system, and takes standardization as a main work of the enterprise. A relatively complete enterprise standardization system has been established. In terms of quality management standards, quality management system documents have been formed based on the requirements of ISO 9001 quality management system and the actual situation of the company.
Document structure of company management system
The company has established a standard system with technical standards as the main body, clear hierarchy, reasonable organization and covering all disciplines.
4.2 Measurement management
The company strictly implements the Metrology Law of the People's Republic of China and other documents and regulations, including incoming inspection, process inspection, finished product inspection and testing equipment of the testing center; The measuring and testing equipment in the production process has established a systematic system and control methods. Full time measuring personnel are assigned to be responsible for equipment selection, outsourcing calibration/verification and confirmation. And regular outsourcing calibration or verification of testing equipment in use, and the addition of internal regular verification methods provide a strong guarantee for the standardization of the company's measurement management.
In order to ensure product quality, strict process control is carried out in the production process. The detection tools and measuring instruments used by operators are equipped with a torque calibration system with error proofing function. Online calibration is carried out regularly in each shift to ensure the accuracy of measuring equipment.
The purchase, warehousing and ex warehouse of measuring instruments shall be carried out in strict accordance with the approval plan and management procedures. The warehouse shall assign special personnel to keep the measuring instruments, establish the account and registration procedures, and the receiving and ex warehouse of measuring instruments must pass the verification or calibration and be confirmed by measurement before being put into use; The measuring instruments in use shall be verified/calibrated and confirmed in strict accordance with the cycle, the on-site inspection and supervision shall be strengthened, the use situation shall be mastered, and the problems found shall be handled in a timely manner.
4.3 Certification management
In order to comprehensively improve product quality and ensure the norms and standards of various production and operation activities, the company has successively passed the ISO 9001 management system certification, ISO 14001 management system and ISO 45001 management system.
The company adheres to the environmental policy of "all staff participation, pollution prevention; discipline and law compliance, and continuous improvement", and constantly reduces energy consumption, saves costs, reduces pollution, advocates a healthy lifestyle, pays attention to employees' occupational health, and strives to improve the working environment by strengthening pollution control throughout the production process and rational use of energy and resources. In order to ensure the efficient operation and continuous improvement of the system, the system operation mode of internal audit and external audit is adopted to improve and perfect the existing problems and deficiencies. In combination with management improvement activities, management documents and records are sorted out to truly achieve closed-loop management and standardized management mode of documents, and ensure the standardized, scientific and efficient operation of the company's system.
4.4 Safety management of special equipment
Our company has established and improved the safety production management system, equipment management system and safety operation procedures in accordance with the requirements of relevant national laws, regulations, rules and standards. Strengthen the publicity and education for employees, pay close attention to the implementation of the system, ensure the implementation of various systems, and effectively eliminate the occurrence of "three violations".
In order to effectively prevent serious and extraordinarily serious accidents, the company has formulated the Management System for Special Equipment and Special Operators, strengthened the safety management of special equipment and special operators, regularly maintained and inspected special equipment, timely rectified existing problems, and ensured that the equipment was kept in good operating condition. The company's special operation personnel, after being trained by the superior competent department and passing the examination, take up their posts with certificates, standardize their operation, and ensure the operation safety.
Chapter V Product Quality Responsibility
5.1 Product quality level
The company's main products are plastic chairs and plastic leisure furniture, which have reached the level of the certification standard of "Made in Zhejiang".
The key and important characteristics of products must pass 100% process inspection before they are transferred to the next process.
5.2 Product after-sales responsibility
The company carries out after-sales service responsibilities according to customer needs.
1) Timely track the product quality, and the Foreign Trade Department conducts a customer satisfaction survey once a year. Open cooperation with industry partners to continuously create value for customers and the whole society.
2) When communicating with the marketing staff by telephone, ask about the company's product quality and timely feed back the situation to the Quality Control Department.
3) The Quality Control Department should visit customers on a regular basis in order to understand customers' evaluation of the company's product quality control, so as to further improve our work.
4) Every time you visit a customer, you should write a written report and file it, send professional technicians to support it, and give the best solution.
Based on the principle of honesty and trustworthiness, the company has established a long-term good strategic cooperation relationship with customers, and achieved common development in accordance with the principles of justice, fairness and mutual benefit. In terms of identification of customer needs, the company has tried its best to understand customer needs, and has established and implemented the Control Procedure for Customer Satisfaction Measurement; Focus on establishing customer satisfaction indicators and leading the peers, enhancing customers' confidence in purchasing the company's products.
5.3 Corporate social responsibility
While focusing on business development, the company also spared no effort to participate in philanthropy and assume its social responsibilities. See the Social Responsibility Report for details of the company's social responsibility.
Chapter VI Product Quality Commitment
6.1 Handling of quality complaints
Complaint handling process: The Foreign Trade Department is responsible for collecting customer information, receiving and handling customer complaints. The process is shown in Figure 6.1 Complaint Management Process. The responsibilities of the Ministry of Foreign Trade are:
Receive and handle customer quality complaints, San Bao claims, external returns/replacements;
External quality treatment support, organization and implementation of major after-sales services;
Cooperate with quality control personnel to deal with and reply to quality information;
Identification, input, communication and management of customer quality requirements;
Interface with the company's internal quality control department and outsourcing after-sales units to provide after-sales service;
External quality operation, customer quality satisfaction analysis and organizational improvement to minimize customer dissatisfaction and business loss.
The Foreign Trade Department is responsible for receiving and collecting customers' complaints/complaints, recording customers' opinions, and transferring relevant information to the Quality Control Department through the Customer Complaint Registration or customer specific format. The Quality Control Department shall organize relevant departments to conduct customer visits and on-site handling within 24 hours after receiving customer complaint feedback information.
If the result of analysis and confirmation is the manufacturing quality problem of the company, the Quality Control Department shall organize relevant personnel to analyze the cause to determine the root cause, propose corrective and preventive measures and organize the implementation, and properly use the error prevention technology appropriate to the risk. The Quality Control Department evaluates the effectiveness of the corrective and preventive measures to prevent the recurrence of the problem.
Accumulation and analysis of complaint information. The After sales Service and Operation Center shall be responsible for the regular statistics of customer complaints. The Operation Center is responsible for analyzing the After sales Service Record, Replacement Order and other documents fed back by customers, and the information about the return of parts without specific faults, formulating solutions, and tracking the effectiveness of solutions until the problem is closed.
Figure 6.1 Complaint Management Process
6.2 Product quality commitment
In order to build a market environment of honest operation and fair competition, effectively ensure the quality of products and services, and safeguard the legitimate rights and interests of consumers, the company makes a solemn commitment to the society:
Make high-quality products according to laws and regulations
Strictly abide by the Product Quality Law, the Law on the Protection of Consumer Rights and Interests, Zhejiang Manufacturing Standards and other regulations and standards, strictly implement the relevant quality standards, do not make or sell fake products, put an end to false publicity, and resolutely resist dishonest behaviors such as counterfeiting and cheating consumers. Implement the main responsibility of the enterprise for quality, consciously accept supervision, make high-quality products with ingenuity, meet consumers' expectations and requirements for high-quality products, and make high-quality and well-designed plastic leisure furniture.
Quick response for service
Promote the construction of after-sales service system, implement the "three guarantees" measures and the company's commitments, and quickly respond to complaints from consumers and customers. It also promises that the company will implement 24-hour information recording for customer complaints and service hotline, so that complaints received can be timely fed back to the After sales Service Department for analysis, judgment, handling, improvement and feedback.
Towards the goal of zero defect
Strengthen the quality management of the whole staff, the whole process and all directions, promote advanced quality management methods, improve the quality assurance system, and strengthen the quality control of raw materials, production process and product delivery
.
Part III Conclusion
Since the establishment of the Company, the Company has strictly complied with the Company Law, the Labor Law, the Labor Contract Law, the Product Quality Law, the Consumer Rights Protection Law and other laws and regulations, consciously fulfilled the Articles of Association and the Company's system, adhered to the cultural core of "based on manufacturing, breakthrough and innovation", guaranteed the legitimate rights and interests of employees, and adhered to the mission of "continuously providing customers with high-quality and innovative products", We strive to realize the vision of "every day, we are committed to creating a better life". At the same time, learn the management mode of world-class advanced enterprises, optimize the internal management process, integrate management methods, and make continuous efforts to achieve the goal of "Made in Zhejiang", which is leading in China and leading in the world.
Quality is the eternal pursuit of every successful enterprise. With the continuous development of the industry and the maturity of consumers' consumption concept, the requirements for product quality will continue to improve. As a responsible enterprise, Xinsheng Industry and Trade will never stop in the construction of the quality and integrity system. We will take the opportunity of Zhejiang Made "Pin Zi Biao" certification to earnestly consolidate the foundation of quality management, promote the lean, information-based and automated work of the enterprise, continuously improve the management system, improve the quality management level, and strive to consolidate the foundation of quality integrity and continuously improve the product quality competitiveness under the guidance of the company strategy and the quality policy of "taking customer requirements as the starting point and customer satisfaction as the end point", And towards the goal of becoming the world's leading designer and producer of plastic leisure furniture!
Ningbo Xinsheng Industry Enterprise
Enterprise Quality Integrity Report in 2021
catalogue
Part I Preface 3
Part II Report Text 6
Chapter I Quality Concept 6
Chapter II Quality Management 7
Chapter III Quality Integrity Management 11
Chapter IV Fundamentals of Quality Management17
Chapter V Product Quality Responsibility 19
Chapter VI Product Quality Commitment 20
Part III Conclusion 23
第一部分 preface
1.1 Preparation description
The quality integrity report issued by the Company is prepared in accordance with relevant national quality laws and regulations, rules and relevant industrial quality standards and specifications. The quality integrity and quality management of the company in the report is a true reflection of the company's current situation. The company is responsible for the objectivity of the report content and the authenticity of relevant statements and conclusions. The relevant information is described as follows:
（1）Report scope: Ningbo Xinsheng Industry Enterprise
（2）Reporting time: from January 2021 to December 2021. If some data exceed the above time, the actual situation shall prevail
(3) Report release cycle: one year
(4) Access to the report: through the company's website http://www.xinsenth.com/
1.2 General Manager Speech
Ningbo Xinsheng Industry Enterprise., founded in 2003, is a comprehensive production and trade enterprise integrating design, manufacturing, trade and logistics. The company is located in Shangling Village, Dongqiao Town, Haishu District, Ningbo City, with convenient transportation. The company has a building area of more than 20000 square meters and a total assets of nearly 100 million yuan. The business scope of the enterprise includes plastic chairs, leisure furniture and plastic accessories. Set product design and development, mold development and manufacturing, product manufacturing. The products are mainly sold to more than 20 countries in Europe, Japan, the Middle East and Southeast Asia. The company is a large-scale enterprise. The main production equipment and facilities, production technology and process are in a leading position in the same industry in Zhejiang Province, with more than 100 employees. With our strong R&D capability and senior design team, we can penetrate into digital models from design, samples to mass production, and fully apply 3D at all stages. At the same time, he has accumulated rich experience in IMD and multi material injection molding technology.
In order to further expand the market and implement the scientific and technological innovation strategy, the company will closely rely on technological progress and product innovation, constantly strengthen internal management, keep pace with the times, fully implement the ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 management systems, and earnestly implement the quality policy of "taking customer requirements as the starting point and customer satisfaction as the end point". The company advocates the values of "scientific innovation, strict management, people-oriented and service first", implements the employment policy of "respect, care, play and development", comprehensively implements the talent strategy in the employment mechanism, creates space for personnel at all levels to display their talents according to their needs, and gives full play to the enthusiasm, initiative and creativity of personnel at all levels. At the same time, actively promote advanced management concepts and ideas, establish and improve the enterprise organizational structure, enterprise rules and regulations management system, constraint and incentive mechanism, and talent education and training and development mechanism, fully adapt to the requirements of the development of the market economy system, constantly improve the ability of enterprises to resist market risks, so that enterprises can develop in a healthy and benign direction, and gradually achieve the diversified development goal of product structure, It has laid a solid foundation for the international market of enterprises.
Looking forward to the future, our company will, as always, adhere to the corporate culture core of "based on manufacturing, breakthrough and innovation", fully integrate into the world economic arena, enter the international market, warmly welcome customers from all over the world, provide customers with first-class products and services, and create a better future with customers.
September 2022
1.3 Company Profile
Ningbo Xinsheng Industry and Trade Industrial Co., Ltd. is a comprehensive production and trade enterprise integrating design, manufacturing, trade and logistics. The company is located in Shangling Village, Dongqiao Town, Haishu District, Ningbo City, with convenient transportation.
The company was established in 2003. The business scope of the enterprise includes plastic chairs, leisure furniture and plastic accessories. Set product design and development, mold development and manufacturing, product manufacturing. The main product categories involved include: IMD mold, two-color mold, precision mold, multi material co injection molding products, IMD products, plastic mechanical parts products, hardware products, forging parts, etc. With our strong R&D capability and senior design team, we can penetrate into digital models from design, samples to mass production, and fully apply 3D at all stages. At the same time, he has accumulated rich experience in IMD and multi material injection molding technology.
The company has strong R&D strength. The professional design team, using digital tools such as Computer Aided Design (CAD) and Computer Aided Manufacturing (CAE), has realized product design proofing, analysis and calculation, process planning and process equipment design under the digital product model, and conducted in-depth research and practice in various fields involved in the enterprise. We have rich experience in the design and development of plastic products, the development of new processes (IMD, two-color rubber coating, etc.), mold research and development, the design and production of castings, and the manufacturing of hardware products.
The company pays attention to the research and application of high-tech, attaches importance to product quality, and has been recognized by the industry with its integrity, strength and product quality. The company has its own brand. The company attaches great importance to intellectual property rights. At the beginning of its establishment, it applied to the Industrial and Commercial Bureau for authorization, focusing on brand development and development.
Based on modern enterprise management, the company adheres to system innovation and product structure optimization. The company strictly implements the quality, environment, occupational health and safety management system, strives for high product quality and satisfactory after-sales service, and creates excellence with customers. Continuously promote the talent strategy, cultivate the enterprise culture and core competitiveness with its own characteristics, and build the enterprise into a more competitive company.
第二部分 Text of the report
Chapter I Quality Concept
1.1 Cultural core
Based on manufacturing, breakthrough and innovation.
1.2 Corporate Vision
Every day, we are committed to creating a better life.
1.3 Corporate mission
Continuously provide customers with high-quality and innovative products.
1.4 Corporate Values
Scientific innovation, strict management, people-oriented, service first.
1.5 Development strategy
Seek innovation and change, continue to grow, achieve customers, and establish a brand.
1.6 Quality policy
Take customer requirements as the starting point and customer satisfaction as the end point.
Chapter II Quality Management
2.1 Quality management organization
2.1.1 Management Organization Chart
The company's quality management is personally led by the top leader, who appoints the management representative to be fully responsible for the company's product quality work, and organizes the formulation of the company's quality development strategy, quality objectives, annual quality work plan and quality assurance measures. The quality responsibilities of personnel at all levels have been formulated, the annual management review has been organized, and quality improvement, quality tackling and other activities have been implemented. The Operation Center is the main department responsible for the quality management of the company, and implements the "one vote veto system" for quality and safety to ensure that the factory pass rate is 100%.
2.1.2 Management representative
a) Establish, implement and maintain the quality, environment, occupational health and safety management system according to the standard requirements.
b) Ensure that the process outputs the desired results.
c) Organize internal audit and appoint audit team leader.
d) Report the operation performance and improvement opportunities of the quality, environment, occupational health and safety management system to the general manager, and provide basis for management review and improvement.
e) Ensure to promote customer focus throughout the company and improve the awareness of meeting customer requirements.
f) When planning and implementing changes to the quality management system, keep the integrity of the quality, environment, occupational health and safety management system.
g) On behalf of the company, contact with the outside on matters related to the quality, environment, occupational health and safety management system.
h) Organize and lead the identification and evaluation of environmental factors, and approve the list and control plan of important environmental factors.
i) Organize, lead and review hazard identification and evaluation.
j) Be responsible for the approval of the applicability of the Company's laws and regulations, and the compliance evaluation and approval.
2.1.3 Departments and personnel
In order to effectively implement the management system, the company has determined the organizational structure of the company, specified the responsibilities, authorities and interrelationships of personnel at all levels and posts, and carried out necessary communication to employees at all levels within the company. At the same time, the company has developed a Job Description to determine the responsibilities and authorities of the company's main posts.
2.2 Quality management system
1. The company has formed a complete Xinsheng quality management standard system based on the ISO9001 quality management system standard requirements, combined with the excellent performance model and the relevant requirements of customers. Through internal audit, external audit and management review, we will promote the continuous improvement of the quality management system and continuously improve its effectiveness. To this end, the following requirements shall be met:
a) Determine the processes required by the quality management system and their application in the whole organization, and control them accordingly according to their impact on product quality and complexity;
b) Determine the internal connection, order and interaction between processes;
c) Determine the required criteria and methods to ensure the effective operation and control of these processes;
d) Ensure that necessary resources and information can be obtained to support the operation and monitoring of these processes;
e) Monitor, measure (if applicable) and analyze these processes to understand the trend of process operation and the extent to which planning results are achieved, and take necessary measures for the process according to the analysis to achieve continuous improvement;
f) The company ensures to identify and control any external processing process that affects the product's compliance with requirements. The external processing process shall be controlled according to Article 8.4 of ISO9001:2015 standard.
The top management shall organize to determine the quality objectives and measurement methods at relevant functions and levels of the organization, and the company's quality objectives and measurement methods shall be included in the business plan. The quality objectives must be achievable, measurable and consistent with the quality policy.
Quality objectives include the content required to meet product requirements and implement customer expectations; At present, the company's quality objectives are:
a) The one-time acceptance rate of products shall be more than 95%;
b) Customer satisfaction rate is above 98%.
The actual target value of the above items shall be determined in the annual plan.
2、The company has run ISO9001:2015 quality management system, ISO14001:2015 environmental management system and ISO 45001:2018 occupational health and safety management system certification, and effectively introduced them to all posts to improve the comprehensive management level of all departments.
2.3 Quality safety risk management and control
Quality safety and risk monitoring. According to the requirements of relevant quality laws and regulations, relevant management systems such as Customer related Process Control Procedures, Production and Service Provision Control Procedures and product inspection specifications have been established to manage and control the key characteristics of product quality. By setting up quality control points to plan the personnel capacity, equipment, operation instructions, environment, etc. of the quality control points, the risks of the key characteristics and key characteristics of product quality are under control.
In terms of reliability verification test, the company's quality management strictly abides by national laws, regulations and standards, implements and passes the ISO 9001 quality management system certification, constantly improves the quality management process, and conducts professional technical training and improvement of the internal inspection team through skills competition, recommendation assessment and other procedures. At the same time, the quality inspectors are assigned to each process of the workshop, and the quality assessment is an important part of the performance assessment of the workshop and workshop staff. For external processing points, through strengthening production process control, supervision and technical guidance, the product quality qualification rate is guaranteed in an all-round way.
In terms of emergency management, in order to prevent the occurrence of emergencies and orderly response after the occurrence of emergencies, the company has established the Safety Committee and emergency response team, formulated the Emergency Preparedness and Response Control Procedures and corresponding emergency plans, and has corresponding emergency plans for fire, power failure and matters that may cause accidents. Fire drills and various disaster emergency drills are held regularly every year to ensure that after the occurrence of emergencies, Departments at all levels can effectively deal with the situation.
Chapter III Quality Integrity Management
The company's quality integrity runs through the whole process of product design, production and after-sales service. It has established relevant systems, strengthened staff's sense of quality responsibility and quality integrity education, and carried out quality commitment activities. A quality accident reporting system and a whole process traceability system have been established to ensure product quality and safety.
3.1 Quality integrity management throughout the product life cycle
3.1.1 Product design integrity management
The company standardizes design and development and respects intellectual property rights. Formulate new product development plan according to the company's overall strategic plan. In the design process, the internal and external environment of each process shall be fully considered, the input and output requirements of the process shall be carefully identified, the corresponding functional departments shall be established, the internal and external responsibilities and mutual cooperation of the departments shall be established, and the process results shall be set and controlled. In order to ensure that the key requirements are met, assessment indicators are set up for the relevant departments responsible for process management to assess personnel at all posts to ensure the long-term effectiveness of the process. The Company has fully considered the application and flexibility of new methods, technologies and knowledge in the design process, and has designed and controlled the time cycle, production efficiency and cost control in the process.
In terms of scientific and technological achievements, the company has obtained 13 national authorized patents, including 2 invention patents and 11 utility model patents.
3.1.2 Integrity management of raw materials or parts procurement
The company standardized the procurement system and improved the management system. According to the principles of cost-effectiveness, quality priority, progress cooperation, fair competition, "equal quality to price, equal price to service, and equal service to strength" in procurement management, relevant procedure documents such as Production and Service Provision Control Procedure, Procurement Control Procedure, Product Monitoring and Measurement Control Procedure, and Nonconforming Product Control Procedure have been formulated to standardize the procurement related work.
Implement supplier performance evaluation system and classify suppliers according to the importance and quality requirements of materials provided by suppliers. At the same time, the supplier's delivery, quality, service, process audit and other items will be assessed and scored monthly according to the supplier management system, and the assessment results will be linked to the supplier's matching proportion and payment for goods. According to the wishes of suppliers, strengthen the support of suppliers, provide assistance to suppliers through the guidance of stationed personnel, training of supplier quality management and inspection personnel, etc., improve the quality management level of suppliers, and ensure the continuous stability of the quality of incoming materials.
3.1.3 Integrity management in production process
The company carries out process design in combination with strategic objectives, improves the system efficiency and stability of the production line by introducing lean production, strengthening automation investment and information construction, and formulates Control Procedures for Production and Service Provision, Control Procedures for Product Monitoring and Measurement, Control Procedures for Nonconforming Products, Improvement Control Procedures and other procedure documents to conduct systematic control and standardize the production process, Control the relevant factors that affect the product quality, make the production process under control according to the determined procedures, and ensure that the product quality meets the requirements.
Through the introduction of ERP system, it effectively supports the process control, realizes the data information connection of the process, ensures the timeliness and accuracy of the data, and achieves the visual management of the data and the uniqueness and traceability of the data.
Personnel management: personnel shall receive pre job training before taking up their posts. Personnel in key posts can only take up their posts after passing the examination and obtaining operation certificates. Personnel changing posts shall be confirmed by the Production and Operation Center after passing the training. Workshop management personnel or quality manager shall regularly carry out quality improvement and other related training for employees, improve the quality awareness of operators, and require workshop workers to carry out production operations in strict accordance with regulations.
Equipment management: formulate and implement the equipment maintenance plan every year, carry out spot check on the equipment every day, and confirm the equipment involving safety performance as required every day to ensure the normal operation of the equipment.
Material management: material identification management shall be strictly carried out through system control, employee self inspection and patrol inspection. IQC locks, identifies and isolates unqualified materials. Without unbinding, the system cannot deliver locked materials.
Control method: follow the "three no" principle of "no receiving, no manufacturing, and no circulation of nonconforming products", and employees shall conduct self inspection and mutual inspection. Full time inspectors strictly implement the first article inspection, routing inspection and delivery inspection to ensure the quality of the terminal products. The workshop strictly implements the pre production meeting system. Before the product is launched, the workshop director or inspector shall organize relevant personnel in production, quality, engineering and other positions to clarify the product requirements and historical problems, make preparations in advance and specify the key points of process quality control, and organize relevant personnel to improve the quality problems found on the site that can be handled immediately; For quality problems found by long-term data statistics, weekly quality meetings or quality research teams shall be held to follow up until closed-loop rectification is completed.
Site and safety management: The company has established site management indicators and strictly followed 5S standards. Organize weekly factory tour and on-site management inspection, timely report the problems found and rectify within a time limit, and regularly conduct on-site management evaluation and reward activities. In terms of safety management, the company has formulated relevant safety management systems and emergency plans, implemented the three-level safety education system, provided safety knowledge and skills training for employees, and regularly organized emergency plan drills such as safety fire drills.
Management of measuring equipment: formulate and strictly implement the periodic verification plan of measuring equipment every year. For the equipment involved in safety performance testing, use the testing equipment (or good samples/bad samples) to conduct daily verification point inspection to ensure the effectiveness of the measuring equipment.
3.1.4 After sales quality integrity management
The company carries out after-sales service responsibilities according to customer needs.
1) Timely track the product quality, and the Foreign Trade Department conducts a customer satisfaction survey once a year. Open cooperation with industry partners to continuously create value for customers and the whole society.
2) When communicating with the marketing staff by telephone, ask about the company's product quality and timely feed back the situation to the Quality Control Department.
3) The foreign trade department should pay a regular return visit to customers to understand their evaluation of the company's product quality control, so as to further improve our work.
4) For each return visit to customers, a written report shall be written and filed, and professional technicians shall be sent to support and provide the best solution.
Based on the principle of honesty and trustworthiness, the company has established a long-term good strategic cooperation relationship with customers, and achieved common development in accordance with the principles of justice, fairness and mutual benefit. In terms of identification of customer needs, the company has tried its best to understand customer needs, and has established and implemented the Customer Related Process Control Procedure; Establish customer satisfaction indicators and lead the industry, enhancing customers' confidence in purchasing the company's products.
3.2 Quality culture construction
3.2.1 Employee education
The company regards employee learning and development as "investment", and regards the establishment of a learning organization and the creation of an atmosphere for all employees to learn as an important part of its long-term development strategy. With the expansion of the company's scale and the implementation of the global development strategy, the company has put employee training on the agenda. Short term training courses have not met the requirements of the company's development. The company urgently needs to train all employees in a planned and systematic way to improve their overall quality. At the same time, it also established cooperation with the consulting company and sent key personnel such as team leaders, engineering, quality, procurement and human resources to participate in the training.
The company identifies the training needs of each department, formulates employee training plans and annual plans, and carries out employee education and training, including quality awareness, quality knowledge, quality management system, professional knowledge and other training contents, according to the actual and market situation every year. The company formulates and issues the Annual Training Plan every year, and arranges the quality integrity education.
According to the company's education and training program, all employees were trained in terms of quality integrity and quality management awareness. The training was planned, arranged, inspected, assessed and summarized to ensure the training effect and quality.
3.2.2 Integrity and self-discipline
The company always regards the construction of enterprise quality and integrity as an important link while constantly improving its brand awareness. Establish advanced enterprise values and correct business philosophy, operate in accordance with the law, and consciously accept the supervision and management of relevant departments. Disclose information on the company's official website truthfully, accurately, timely and completely to ensure that all investors can obtain the information released by the company in a timely manner; At the same time, the company communicates with investors through investor interaction platform, investor hotline, interactive mailbox and other ways.
3.2.3 corporate culture
In order to make employees and interested parties understand the corporate culture such as organizational values, senior leaders communicate with employees, customers, suppliers, government and social organizations in an all-round and multi angle manner through a variety of ways and means (Table 3.2.3-1) to achieve evaluation, promote the enterprise and promote the continuous prosperity and development of corporate culture.
Table 3.2.3-1 Communication Mode of Corporate Culture
3.3 Create an environment of integrity and law-abiding
3.3.1 Abide by integrity
The company abides by business ethics and adheres to the principles of honest operation and fair competition. The values that the company has summarized and refined from years of business practice are "scientific innovation, strict management, people-oriented, and service first", which is the principle that the company continues to pursue. Senior leaders take the lead in learning the Company Law, the Product Quality Law, the Environmental Protection Law, the Labor Law and other laws and regulations to cultivate honesty, respect contracts, and keep promises with customers; It is a code of conduct for social integrity, public morality and public welfare. For domestic and foreign trade, the company never breaks the contract, nor has it ever had any dispute with customers because of price, quality, delivery date, collection and payment, which is trusted by domestic and foreign customers.
3.3.2 Compliance
The company's senior executives took the lead in earnestly studying the Company Law, the Contract Law, the Product Quality Law, the Work Safety Law and other relevant laws, carried out production and business activities within the scope of laws, regulations and systems stipulated by the state, complied with the articles of association, resolutions and systems of the enterprise, and insisted on legal operation, paying taxes according to law, and taking good faith as the foundation by signing confidentiality agreements, competition agreements, authorized agency job agreements and other ways, All activities shall comply with Chinese laws, decrees and relevant regulations.
The Company conscientiously implemented the Labor Law and other relevant national laws and regulations, signed labor contracts with all employees in accordance with the law, established a sound trade union organization, actively protected the rights and interests of employees, specified the salary, labor safety, social insurance and welfare, vocational training and other contents involving the interests of employees, and organized regular physical examination and health training, effectively safeguarding the legitimate rights and interests of employees. The company introduced the ISO 45001 occupational safety and health system certification. Through effective control of the company's production and management activities, the company carried out safety management for the whole staff and the whole process against the unsafe behavior of people, the unsafe state of things and the defects of enterprise management. It also actively organized a series of activities such as "5S" management and safety operation training. In addition, it actively carried out ventilation transformation and installation of waste gas treatment equipment in the production area, Continuously improve the living and working environment of employees.
Chapter IV Quality Management Basis
4.1 Standard management
The company pays attention to the construction of standardization system, and takes standardization as a main work of the enterprise. A relatively complete enterprise standardization system has been established. In terms of quality management standards, quality management system documents have been formed based on the requirements of ISO 9001 quality management system and the actual situation of the company.
Document structure of company management system
The company has established a standard system with technical standards as the main body, clear hierarchy, reasonable organization and covering all disciplines.
4.2 Measurement management
The company strictly implements the Metrology Law of the People's Republic of China and other documents and regulations, including incoming inspection, process inspection, finished product inspection and testing equipment of the testing center; The measuring and testing equipment in the production process has established a systematic system and control methods. Full time measuring personnel are assigned to be responsible for equipment selection, outsourcing calibration/verification and confirmation. And regular outsourcing calibration or verification of testing equipment in use, and the addition of internal regular verification methods provide a strong guarantee for the standardization of the company's measurement management.
In order to ensure product quality, strict process control is carried out in the production process. The detection tools and measuring instruments used by operators are equipped with a torque calibration system with error proofing function. Online calibration is carried out regularly in each shift to ensure the accuracy of measuring equipment.
The purchase, warehousing and ex warehouse of measuring instruments shall be carried out in strict accordance with the approval plan and management procedures. The warehouse shall assign special personnel to keep the measuring instruments, establish the account and registration procedures, and the receiving and ex warehouse of measuring instruments must pass the verification or calibration and be confirmed by measurement before being put into use; The measuring instruments in use shall be verified/calibrated and confirmed in strict accordance with the cycle, the on-site inspection and supervision shall be strengthened, the use situation shall be mastered, and the problems found shall be handled in a timely manner.
4.3 Certification management
In order to comprehensively improve product quality and ensure the norms and standards of various production and operation activities, the company has successively passed the ISO 9001 management system certification, ISO 14001 management system and ISO 45001 management system.
The company adheres to the environmental policy of "all staff participation, pollution prevention; discipline and law compliance, and continuous improvement", and constantly reduces energy consumption, saves costs, reduces pollution, advocates a healthy lifestyle, pays attention to employees' occupational health, and strives to improve the working environment by strengthening pollution control throughout the production process and rational use of energy and resources. In order to ensure the efficient operation and continuous improvement of the system, the system operation mode of internal audit and external audit is adopted to improve and perfect the existing problems and deficiencies. In combination with management improvement activities, management documents and records are sorted out to truly achieve closed-loop management and standardized management mode of documents, and ensure the standardized, scientific and efficient operation of the company's system.
4.4 Safety management of special equipment
Our company has established and improved the safety production management system, equipment management system and safety operation procedures in accordance with the requirements of relevant national laws, regulations, rules and standards. Strengthen the publicity and education for employees, pay close attention to the implementation of the system, ensure the implementation of various systems, and effectively eliminate the occurrence of "three violations".
In order to effectively prevent serious and extraordinarily serious accidents, the company has formulated the Management System for Special Equipment and Special Operators, strengthened the safety management of special equipment and special operators, regularly maintained and inspected special equipment, timely rectified existing problems, and ensured that the equipment was kept in good operating condition. The company's special operation personnel, after being trained by the superior competent department and passing the examination, take up their posts with certificates, standardize their operation, and ensure the operation safety.
Chapter V Product Quality Responsibility
5.1 Product quality level
The company's main products are plastic chairs and plastic leisure furniture, which have reached the level of the certification standard of "Made in Zhejiang".
The key and important characteristics of products must pass 100% process inspection before they are transferred to the next process.
5.2 Product after-sales responsibility
The company carries out after-sales service responsibilities according to customer needs.
1) Timely track the product quality, and the Foreign Trade Department conducts a customer satisfaction survey once a year. Open cooperation with industry partners to continuously create value for customers and the whole society.
2) When communicating with the marketing staff by telephone, ask about the company's product quality and timely feed back the situation to the Quality Control Department.
3) The Quality Control Department should visit customers on a regular basis in order to understand customers' evaluation of the company's product quality control, so as to further improve our work.
4) Every time you visit a customer, you should write a written report and file it, send professional technicians to support it, and give the best solution.
Based on the principle of honesty and trustworthiness, the company has established a long-term good strategic cooperation relationship with customers, and achieved common development in accordance with the principles of justice, fairness and mutual benefit. In terms of identification of customer needs, the company has tried its best to understand customer needs, and has established and implemented the Control Procedure for Customer Satisfaction Measurement; Focus on establishing customer satisfaction indicators and leading the peers, enhancing customers' confidence in purchasing the company's products.
5.3 Corporate social responsibility
While focusing on business development, the company also spared no effort to participate in philanthropy and assume its social responsibilities. See the Social Responsibility Report for details of the company's social responsibility.
Chapter VI Product Quality Commitment
6.1 Handling of quality complaints
Complaint handling process: The Foreign Trade Department is responsible for collecting customer information, receiving and handling customer complaints. The process is shown in Figure 6.1 Complaint Management Process. The responsibilities of the Ministry of Foreign Trade are:
Receive and handle customer quality complaints, San Bao claims, external returns/replacements;
External quality treatment support, organization and implementation of major after-sales services;
Cooperate with quality control personnel to deal with and reply to quality information;
Identification, input, communication and management of customer quality requirements;
Interface with the company's internal quality control department and outsourcing after-sales units to provide after-sales service;
External quality operation, customer quality satisfaction analysis and organizational improvement to minimize customer dissatisfaction and business loss.
The Foreign Trade Department is responsible for receiving and collecting customers' complaints/complaints, recording customers' opinions, and transferring relevant information to the Quality Control Department through the Customer Complaint Registration or customer specific format. The Quality Control Department shall organize relevant departments to conduct customer visits and on-site handling within 24 hours after receiving customer complaint feedback information.
If the result of analysis and confirmation is the manufacturing quality problem of the company, the Quality Control Department shall organize relevant personnel to analyze the cause to determine the root cause, propose corrective and preventive measures and organize the implementation, and properly use the error prevention technology appropriate to the risk. The Quality Control Department evaluates the effectiveness of the corrective and preventive measures to prevent the recurrence of the problem.
Accumulation and analysis of complaint information. The After sales Service and Operation Center shall be responsible for the regular statistics of customer complaints. The Operation Center is responsible for analyzing the After sales Service Record, Replacement Order and other documents fed back by customers, and the information about the return of parts without specific faults, formulating solutions, and tracking the effectiveness of solutions until the problem is closed.
Figure 6.1 Complaint Management Process
6.2 Product quality commitment
In order to build a market environment of honest operation and fair competition, effectively ensure the quality of products and services, and safeguard the legitimate rights and interests of consumers, the company makes a solemn commitment to the society:
Make high-quality products according to laws and regulations
Strictly abide by the Product Quality Law, the Law on the Protection of Consumer Rights and Interests, Zhejiang Manufacturing Standards and other regulations and standards, strictly implement the relevant quality standards, do not make or sell fake products, put an end to false publicity, and resolutely resist dishonest behaviors such as counterfeiting and cheating consumers. Implement the main responsibility of the enterprise for quality, consciously accept supervision, make high-quality products with ingenuity, meet consumers' expectations and requirements for high-quality products, and make high-quality and well-designed plastic leisure furniture.
Quick response for service
Promote the construction of after-sales service system, implement the "three guarantees" measures and the company's commitments, and quickly respond to complaints from consumers and customers. It also promises that the company will implement 24-hour information recording for customer complaints and service hotline, so that complaints received can be timely fed back to the After sales Service Department for analysis, judgment, handling, improvement and feedback.
Towards the goal of zero defect
Strengthen the quality management of the whole staff, the whole process and all directions, promote advanced quality management methods, improve the quality assurance system, and strengthen the quality control of raw materials, production process and product delivery
.
Part III Conclusion
Since the establishment of the Company, the Company has strictly complied with the Company Law, the Labor Law, the Labor Contract Law, the Product Quality Law, the Consumer Rights Protection Law and other laws and regulations, consciously fulfilled the Articles of Association and the Company's system, adhered to the cultural core of "based on manufacturing, breakthrough and innovation", guaranteed the legitimate rights and interests of employees, and adhered to the mission of "continuously providing customers with high-quality and innovative products", We strive to realize the vision of "every day, we are committed to creating a better life". At the same time, learn the management mode of world-class advanced enterprises, optimize the internal management process, integrate management methods, and make continuous efforts to achieve the goal of "Made in Zhejiang", which is leading in China and leading in the world.
Quality is the eternal pursuit of every successful enterprise. With the continuous development of the industry and the maturity of consumers' consumption concept, the requirements for product quality will continue to improve. As a responsible enterprise, Xinsheng Industry and Trade will never stop in the construction of the quality and integrity system. We will take the opportunity of Zhejiang Made "Pin Zi Biao" certification to earnestly consolidate the foundation of quality management, promote the lean, information-based and automated work of the enterprise, continuously improve the management system, improve the quality management level, and strive to consolidate the foundation of quality integrity and continuously improve the product quality competitiveness under the guidance of the company strategy and the quality policy of "taking customer requirements as the starting point and customer satisfaction as the end point", And towards the goal of becoming the world's leading designer and producer of plastic leisure furniture!